USPets.com is an online shopping website for all your pet’s needs. Although it mentioned the word pets, most of their products are for pet dogs and cats and they make it easier to find your products by dividing their categories in to these two pets.
The site has been accredited by BBB (Better Business Bureau) since July 29, 2011 and is in the scale of A-.
Now to help you more in this website, here are some of the most frequently asked questions about USPets.com:
What does this site sell?
USPets.com is selling pet products, basically for dogs and cats. Here are some of the available product categories for this website:
What are this site's return policies?
Customers can return their products to USPets.com if ever they or their pets feel unsatisfied with their products. They can return it within 30 days after from the delivery date and ask for a refund or a replacement. Product returns with no official receipt can only be replaced.
When returning a product to USPets.com, customers must first call their customer service department to get the information on how to return their products and where to ship it. It is advisable to use a shipping carrier that can be tracked since the website is not responsible for your product return until they received it.
Refund will only be issued on the original payment method used to purchase the product.
You can contact them through phone at 1-888-415-PETS (7387) or through email at email@example.com.
What are this site's shipping policies and costs? Which countries do they ship to?
As of this time, USPets.com can only ship their products to US territories. All orders are shipped a day after they are received. They offer a normal shipping method that may take 5 to 9 business days and priority shipping for 3 to 5 days.
Once they shipped your order, you will receive an email with your tracking number.
Does this site offer any warranties or guarantees?
USPets.comis assuring its customers that all their products are in excellent qualities before they are shipped. But for any reasons that you find it unsuitable for your pets, they have a 30-days money back guarantee. Please read on the return policy question above.
Does this site have physical stores? Where are they located?
They are currently located at1157 Sawgrass Corporate Pkwy, Sunrise, FL 33323-2847.
How can I reach customer service for this site?
Customers can reach them through the following:
Toll Free Telephone: 1-888-415-PETS (7387)
Fax: (954) 851-0736
Or click here to send your inquiries through their “Contact Us” page.
What payment methods do they accept?
USPets.com can accept payments through major credit cards. (VISA, MasterCard, American Express & Discovery)
Do they offer any discounts or coupons?
Promos like discounts can easily be found in their home page. For coupon codes, you can redeem them when you checkout. To find a coupon, checkout their affiliate websites. Click here to see if there are available coupons at Knoji.com.